CDL 5050 Years
Current2008
Page 15 of 302000-200948%
Era2000-2009
1977-1989Origins1990-1999Network Years2000-2009Strata2010-2016Modernisation2017-2027Road to Fifty
2008

Digital access

Digital Channels

Insurance technology begins to face a more direct, digital customer environment.

PERIOD
2008
THEME
Channels
Digital channel interfaceA customer-facing screen, quote journey, or web-era product surface.
Channel workflow diagramA map of how customer, broker, insurer, and platform interactions connect.

The late 2000s can be told through channels: where customers arrive, how data moves, and how insurance products are presented and fulfilled.

This spread should feel more horizontal than the earlier archive pages, with a timeline strip or workflow image carrying the sense of connected movement.

  1. More visible journeys

    The customer-facing side of insurance technology becomes a stronger part of the story.

  2. Connected workflows

    Distribution, policy logic, and operational systems increasingly need to work as one flow.